Privacy Policy

Rentyx Enterprises (“we”, “us”, “our”) operates the Rentyx platform (“Platform”) available at rentyx.org. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use Rentyx. We are committed to protecting your privacy and handling your data with transparency and care.

By using Rentyx, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you register for and use Rentyx, you may provide us with the following types of personal information:

• Full name, email address, and phone number at the time of registration;
• Property details, unit information, and portfolio data you enter into the Platform;
• Tenant information you add on behalf of the tenants you manage;
• Payment and billing information — this is processed securely via third-party payment providers; we do not store your card or bank account details directly;
• Communications and correspondence with our support or onboarding team.

1.2 Information Collected Automatically

When you access and interact with the Platform, certain information is collected automatically:

• Device type, browser, operating system, and IP address;
• Pages visited, features used, click patterns, and session duration;
• Cookies and similar tracking technologies (see Section 7);
• Error logs, crash reports, and performance monitoring data.

1.3 Information from Third Parties

We may receive limited information from third-party services connected to the Platform. Payment processors may share transaction confirmation data to verify completed payments. If you connect third-party tools or integrations to your Rentyx account, we may receive relevant data from those services as authorised by you.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and continuously improve the Rentyx platform and its features;
• To process subscription payments and manage your billing and account status;
• To send important service notifications including invoices, payment confirmations, lease alerts, and platform updates;
• To provide customer support and respond to your requests and enquiries;
• To analyse usage patterns and behaviour across the Platform in order to improve user experience and product development;
• To comply with applicable legal obligations, regulatory requirements, and lawful requests from authorities;
• To detect, investigate, and prevent fraud, abuse, security threats, and violations of our Terms of Service;
• To send product updates, feature announcements, and relevant communications — you may opt out of non-essential communications at any time by following the unsubscribe link in any email or by contacting us directly.

3. How We Share Your Information

We do not sell, rent, or trade your personal data to any third party. We do not share your information with advertisers, data brokers, or any party for commercial marketing purposes.

We may share your information only in the following limited circumstances:

• Service providers: We work with trusted third-party providers who assist us in operating the Platform — including cloud hosting, payment processing, SMS delivery, and email services. These providers access only the data necessary to perform their functions and are bound by strict data processing agreements that prohibit them from using your data for any other purpose;
• Legal obligations: We may disclose personal data to law enforcement agencies, regulators, or government authorities where required by applicable Nigerian law or a valid legal process;
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your data may be transferred to the successor entity. We will notify affected users via email or in-platform notification before any such transfer takes effect.

4. Data Storage and Security

Your data is stored on secure cloud infrastructure hosted by reputable providers operating with industry-recognised security certifications. We implement the following safeguards to protect your personal information:

• Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers;
• AES-256 encryption for sensitive data stored at rest;
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis;
• Regular internal security reviews and vulnerability assessments.

In the event of a data breach that affects your personal information, we will notify you and relevant regulatory authorities within 72 hours of becoming aware of the breach, in accordance with applicable law. While we take every reasonable precaution to protect your data, no system or transmission over the internet can be guaranteed to be completely secure. We cannot warrant absolute security, and you use the Platform at your own risk in this respect.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period of 90 days following termination or deletion of your account. This retention window allows for data export and dispute resolution. Financial records, including transaction history and invoicing data, are retained for a minimum of 7 years as required by Nigerian tax and financial reporting regulations.

You may request deletion of your personal data at any time by contacting us at hello@rentyx.org. We will action deletion requests within 30 days, except where retention is required by law or is necessary to resolve an outstanding dispute or enforce our agreements.

6. Your Rights

As a user of the Rentyx Platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you;
• Right to rectification: You may request that we correct any inaccurate or incomplete data;
• Right to erasure: You may request deletion of your personal data (“right to be forgotten”), subject to legal retention requirements;
• Right to object or restrict processing: You may object to or request that we limit certain types of data processing;
• Right to data portability: You may request that we provide your data in a structured, commonly used, machine-readable format;
• Right to withdraw consent: Where our processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at hello@rentyx.org. We aim to respond to all rights requests within 5 business days.

7. Cookies

Rentyx uses cookies and similar tracking technologies to operate and improve the Platform. We use the following types of cookies:

• Essential cookies: Required for core Platform functionality including session management, authentication, and security. These cannot be disabled without affecting your ability to use the Platform;
• Analytics cookies: Used to understand how users interact with the Platform — pages visited, features used, and session behaviour. This data is aggregated and anonymised where possible.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of some features within the Platform. For more information on managing cookies, refer to your browser's help documentation.

8. Children's Privacy

Rentyx is a professional platform intended for use by individuals aged 18 and over. We do not knowingly collect or solicit personal data from minors under the age of 18. If we become aware that personal data has been submitted by or on behalf of a minor without appropriate parental or guardian consent, we will take immediate steps to delete that information from our systems. If you believe a minor has provided us with personal data, please contact us at hello@rentyx.org.

9. Third-Party Links

The Platform may contain links to external websites, integrations, or services that are operated by third parties. These links are provided for your convenience and do not constitute an endorsement by Rentyx Enterprises. We have no control over, and are not responsible for, the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you access through the Platform before providing them with any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. When we make material changes, we will notify you via email and/or an in-app notification at least 14 days before the changes take effect. The “last updated” date at the top of this page will always reflect the most recent revision.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you should discontinue use of the Platform before the changes take effect.

11. Governing Law

This Privacy Policy is governed by and shall be construed in accordance with the laws of the Federal Republic of Nigeria. We are committed to compliance with the Nigeria Data Protection Regulation (NDPR) issued by the National Information Technology Development Agency (NITDA), which governs the collection, processing, and storage of personal data belonging to Nigerian residents. Where applicable, we also observe principles consistent with broader international data protection standards.

12. Contact Us

For any privacy-related questions, requests, or complaints, please contact our Data Controller:

Rentyx Enterprises — Data Controller
Email: hello@rentyx.org
Website: rentyx.org
Platform: app.rentyx.org

We aim to respond to all privacy requests within 5 business days.