Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Rentyx (“Platform”), a property management software product developed and operated by Rentyx Enterprises (“Company”, “we”, “us”, or “our”). By accessing or using Rentyx, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.

Rentyx is available at rentyx.org and via our web application. These Terms apply to all users including property managers, landlords, tenants, and any other individuals or entities accessing the Platform.

1. Acceptance of Terms

By registering for an account, accessing, or using any part of the Rentyx Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. These Terms constitute a legally binding agreement between you and Rentyx Enterprises. If you are accessing or using the Platform on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

You must be at least 18 years of age, or the age of majority in your jurisdiction, to use the Platform. The Company reserves the right to modify these Terms at any time. When changes are made, we will notify you by updating the date at the top of this page and, where appropriate, via email or in-platform notification. Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms.

2. Description of Service

Rentyx provides a comprehensive property management platform designed for the Nigerian market. The Platform includes tools for tenant onboarding and management, digital invoicing, automated rent collection, maintenance request tracking and resolution, landlord payout scheduling, financial analytics and reporting, team access and role management, and document storage. The Platform is designed to streamline property management workflows for property managers, landlords, and tenants.

The Platform is provided during an active development and early access phase, and features may be added, modified, or removed at any time. We do not guarantee uninterrupted or error-free access to the Platform, but we aim to maintain a service uptime of 99.9% and will communicate any planned downtime in advance where possible. The Company shall not be held liable for disruptions caused by factors outside our reasonable control.

3. User Accounts

3.1 Registration

To access the full features of the Platform, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at hello@rentyx.org if you become aware of any unauthorised access to or use of your account.

Each individual may hold one personal account. Businesses and organisations may create team accounts, with the number of team members permitted depending on the subscription plan selected. You must not share your login credentials with any third party or allow any other person to access your account.

3.2 Account Termination

We reserve the right to suspend or terminate your account, with or without notice, if we determine that you have violated these Terms, engaged in fraudulent or unlawful activity, or acted in a manner harmful to the Platform, other users, or the Company. You may delete your account at any time by contacting us or using the account deletion option within the Platform settings. Upon termination of your account for any reason, your data may be retained for up to 90 days to allow for data export or dispute resolution, after which it will be permanently deleted from our systems.

4. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree that you will not:

• Use the Platform for any unlawful purpose or in violation of any applicable Nigerian or international laws or regulations;
• Attempt to gain unauthorised access to any part of the Platform, any other user's account, or any related systems or networks;
• Upload, transmit, or distribute malicious code, viruses, spyware, or any other harmful or disruptive content;
• Scrape, copy, reverse-engineer, decompile, or otherwise attempt to extract the source code or underlying architecture of the Platform;
• Misrepresent your identity or impersonate any person, entity, or organisation;
• Use the Platform to harass, defraud, defame, intimidate, or otherwise harm any other user or third party;
• Use automated bots, scripts, or tools to access or interact with the Platform in a manner that places undue strain on our infrastructure;
• Circumvent, disable, or interfere with any security-related features of the Platform.

Violation of this section may result in immediate account suspension and, where applicable, reporting to relevant law enforcement authorities.

5. Payment Terms and Pricing

Rentyx is offered on a subscription basis through three plans — Starter, Growth, and Professional — billed either monthly or annually. All prices are denominated in Nigerian Naira (₦). By subscribing to any plan, you authorise the Company to charge the applicable subscription fee to your nominated payment method on a recurring basis at the start of each billing cycle.

The first 100 customers who sign up with our founding customer offer code and start a paid subscription will lock in a 50% discount on their chosen plan while that subscription remains active and in good standing — meaning payments are made on time and the account is not suspended or cancelled. If the first 100 customer slots are filled, standard pricing applies. If an eligible subscription lapses or is cancelled, the founding customer rate cannot be reinstated upon resubscription.

Subscription prices are subject to change with a minimum of 30 days' advance notice. Founding customer rates are honoured in full for eligible customers, provided the subscription remains continuous. Failed or declined payments will trigger a 7-day grace period during which you will be notified to update your payment details. If payment is not received within the grace period, access to the Platform may be suspended. We offer a full refund on your first subscription payment if you are unsatisfied and request a refund within 14 days of your initial charge. No refunds will be issued after this 14-day window.

6. Data and Privacy

The collection and use of personal data through the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the data practices described in our Privacy Policy. We store all data on secure servers and implement industry-standard encryption and access controls to protect your information.

We do not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes. You, as the user, retain ownership of all data you input into the Platform. The Company acts as a data processor on your behalf, not as the data owner. We may use anonymised, aggregated, and non-identifiable data to analyse usage patterns, improve the Platform, and inform product development.

7. Intellectual Property

The Rentyx Platform — including but not limited to its design, codebase, user interface, branding, trademarks, logos, and all associated content — is the exclusive intellectual property of Rentyx Enterprises and is protected under applicable copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for the purposes described in these Terms.

You may not copy, reproduce, modify, adapt, distribute, sell, sublicense, or create derivative works based on any part of the Platform without the express prior written consent of Rentyx Enterprises. All user-submitted data — including property information, tenant records, and documents — remains your property. By submitting data to the Platform, you grant the Company a limited licence to process and store that data solely for the purpose of providing the service. This licence terminates upon account deletion and data removal.

8. Third-Party Services

The Platform may integrate with or rely upon third-party services including payment processors, SMS notification providers, cloud infrastructure providers, and other software tools. These third-party integrations are provided to enhance the Platform's functionality, but the Company is not responsible for the availability, reliability, accuracy, or actions of any third-party service.

Your use of any third-party service accessed through or in connection with the Platform is subject to that provider's own terms of service and privacy policy. The Company does not endorse any third-party services and shall not be held liable for any damages or losses arising from your use of, or reliance on, any third-party service.

9. Disclaimers and Limitation of Liability

The Platform is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, the Company disclaims all warranties including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be error-free, uninterrupted, secure, or free of harmful components.

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of revenue, loss of data, loss of goodwill, or business interruption — even if the Company has been advised of the possibility of such damages. Our total aggregate liability to you for any claim arising from or related to these Terms or the Platform shall not exceed the total amount paid by you to the Company in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude the Company's liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Nigerian law.

10. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions. If you are accessing the Platform from outside Nigeria, you are responsible for compliance with local laws to the extent they are applicable.

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Platform, the parties agree to first attempt resolution through good-faith negotiation. Either party may initiate this process by providing written notice to the other describing the dispute in reasonable detail. If the dispute is not resolved through negotiation within thirty (30) days of such notice, it shall be submitted to binding arbitration in Lagos, Nigeria, conducted under the applicable arbitration rules then in force. The decision of the arbitrator shall be final and binding on both parties. You agree to resolve any disputes with the Company on an individual basis, and not as part of any class, collective, or representative action.

11. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us:

Rentyx Enterprises
Email: hello@rentyx.org
Website: rentyx.org
Platform: app.rentyx.org